HRCCNC | Agreements, Policies, and Certifications

Effective Date: []

Welcome to HRCCNC, your trusted partner for custom CNC machining solutions with superior precision. By using our website and services, you agree to the following terms and conditions. Please read these policies carefully before using our services.

Privacy Policy

At HRCCNC, we are committed to protecting your privacy. We collect personal information such as your name, email, phone number, and company details when you contact us or request a quote. This data is used to respond to inquiries, provide quotes, improve our services, and send relevant updates (with your consent). We do not sell or share your information with third parties, except with trusted partners assisting in our operations. While we take reasonable measures to protect your data, no internet transmission is completely secure. Our website uses cookies to enhance user experience and analyze traffic, and you can manage your cookie preferences through your browser settings. You have the right to access, update, or delete your personal data, and for any concerns, you can contact us at info@hrccnc.com.

Link : privacy policy for detailed information 

Certification

ISO 9001:2015: A globally recognized certification for quality management systems, ensuring consistent product quality, process optimization, and customer satisfaction.

Patent Certificates: Representing innovative and original manufacturing processes and product designs, highlighting our competitive edge in the industry.

EPR-Certificate: A certification for compliance with regulatory requirements for product packaging in the German market, ensuring adherence to the Extended Producer Responsibility (EPR) laws.

Enterprise Credit Rating Certificate: Reflects our financial stability, business credibility, and trustworthy reputation, assuring clients and partners of our reliability and long-term commitment.

Software Copyright Certificates: Confirming the ownership and protection of our proprietary software systems, ensuring their originality, security, and reliability in our operations.

SGS and HRC Company Certificate: Verifies our status as an SGS Verified Supplier, ensuring compliance with industry standards and reliable cooperation.

FDA Registration: Validates our compliance with the strict standards required for products in the regulated U.S. market, ensuring safety and quality.

Intellectual Property (IP) Policy

At HRCCNC, we take great pride in our products, services, and innovations. This Intellectual Property (IP) Policy outlines our approach to the ownership, protection, and management of intellectual property associated with our website, products, services, and technologies. By using our website and services, you acknowledge and agree to the following terms regarding intellectual property.

1. Ownership of Content

All content on this website, including but not limited to text, images, graphics, designs, logos, videos, software, and other materials, is the exclusive property of HRCCNC or its licensors, and is protected by copyright, trademark, and other intellectual property laws. The intellectual property associated with our website is for the exclusive use of HRCCNC, unless otherwise specified.

2. Trademarks

The trademarks, service marks, and logos displayed on this website are registered and unregistered trademarks of HRCCNC. These marks are protected by trademark laws and may not be used without written permission from HRCCNC. Unauthorized use of our trademarks or any other intellectual property is strictly prohibited.

3. Use of Website Content

You are granted a limited, non-exclusive, non-transferable license to view and use the content on our website for personal, non-commercial purposes only. Any other use, including reproduction, modification, distribution, or public display, without prior written consent from HRCCNC, is strictly prohibited.

4. User-Generated Content & Customer IP

If you submit any designs, plans, drawings, or other materials to HRCCNC (e.g., for product quotes or custom orders):

• Ownership: You retain all ownership and intellectual property rights to your materials. We do not claim ownership of your designs.
• License to Us: By submitting materials, you grant HRCCNC a non-exclusive, royalty-free, worldwide license to use, modify, and reproduce the materials solely for the purpose of providing our services and completing your orders. We will not use your designs for any other purpose without your express written consent.
• Confidentiality: HRCCNC is happy to sign a separate Non-Disclosure Agreement (NDA) upon request to further protect your confidential information.
• Representation: You represent and warrant that you own all intellectual property rights to those materials or have the necessary licenses to permit us to use them as described herein.
• No Public Display: HRCCNC will not display your designs or finished parts in our portfolio, on our website, or in marketing materials without your prior written consent.

5. Protection of Proprietary Software

HRCCNC owns and operates various proprietary software systems used in its operations. These systems are protected by copyright and software licensing laws. By using our services, you agree not to reverse engineer, decompile, or otherwise attempt to extract the source code of our software, unless permitted by applicable law.

6. Patents

Certain products, processes, or technologies developed by HRCCNC may be covered by patents, pending patent applications, or similar intellectual property protections. Any unauthorized use of patented products, processes, or technologies is prohibited.

7. Software Licenses

Where applicable, HRCCNC uses third-party software and tools that are subject to licensing agreements. You must comply with all licensing terms associated with any software or technology provided by HRCCNC.

8. Third-Party Content

While we make every effort to ensure the accuracy and legality of third-party content featured on our website, HRCCNC does not claim ownership of any third-party content or intellectual property. Any use of third-party intellectual property is subject to the terms and conditions of the respective rights holders.

9. Reporting Infringements

If you believe that any content on our website infringes upon your intellectual property rights, please contact us at the following email address: info@hrccnc.com.

We will promptly address any valid claims of infringement in accordance with applicable laws.

10. Changes to IP Policy

HRCCNC reserves the right to modify, amend, or update this IP Policy at any time without prior notice. All changes will be reflected on this page, and we encourage users to review this policy periodically to stay informed of any updates.

Customer Responsibilities

By using the services provided by HRCCNC, customers agree to adhere to the following responsibilities. These terms outline the expectations for the customer when interacting with our website and submitting orders for custom CNC machining services or products.

1. Accurate and Complete Information

Customers are responsible for providing accurate, complete, and up-to-date information when submitting requests for quotes, placing orders, or engaging with our services. This includes, but is not limited to:

Contact details (name, email, phone number, and company information)

Product specifications (drawings, dimensions, materials, etc.)

Shipping information (address, delivery instructions)  

HRCCNC will not be held liable for errors or delays caused by inaccurate or incomplete information provided by the customer.

2. Compliance with Laws and Regulations

Customers are responsible for ensuring that any products or services ordered from HRCCNC comply with all applicable local, national, and international laws, regulations, and standards. This includes:

Import/export laws: Ensuring that products can legally be shipped to and from their intended destinations.

Safety regulations: Adhering to relevant safety guidelines for manufacturing processes.

Environmental regulations: Ensuring compliance with any relevant environmental laws (especially important in certain sectors like aerospace, medical, etc.).

3. Intellectual Property Ownership and Licensing

Customers are responsible for ensuring that they have the legal rights to use any intellectual property (such as designs, logos, or trademarks) that they provide to HRCCNC for the purpose of custom manufacturing. Customers must:

Confirm that they have ownership or appropriate licenses for any intellectual property submitted to HRCCNC for production.

Indemnify HRCCNC against any claims or disputes related to intellectual property rights.

4. Review of Quotes and Orders

Before submitting an order or accepting a quote, customers must review all details carefully, including:

Pricing: Confirm that the quote reflects the agreed-upon pricing structure.

Lead Times: Ensure that the production and delivery timelines are acceptable and feasible.

Product Specifications: Verify that the designs, materials, and quantities are correct.

Once an order is placed, it will be considered final, and any changes may incur additional costs or delays.

5. Payment Responsibilities

Customers are responsible for timely payment according to the terms specified by HRCCNC. Payments must be made in full by the agreed-upon deadline. Failure to pay on time may result in delays or cancellation of the order.Shipping and Delivery

At HRCCNC, we strive to ensure that your orders are processed and shipped promptly, with the highest quality standards. The following terms govern the shipping and delivery process for all products and services ordered from our website.

1. Shipping Methods and Partners

We use reliable shipping carriers and logistics partners to deliver your products, and the choice of carrier may vary depending on

Order size and weight

Destination country or region

Customs regulations

 

We typically use global carriers such as DHL, FedEx, UPS, and China Post for international shipping. Shipping methods will be communicated to the customer when confirming the order.

 

2. Shipping Costs

 

Shipping costs are calculated based on:

Weight and dimensions of the order

Shipping destination (domestic or international)

Delivery speed (express or standard)

HRCCNC will provide an estimate of shipping costs as part of the quote or final invoice. If applicable, any customs duties, taxes, or other local charges are the responsibility of the customer.

3. Delivery Times

Estimated delivery times depend on the destination, shipping method, and the type of product ordered. General delivery timeframes are as follows:

Domestic Orders (within China): Typically 3 to 7 business days.

International Orders: Estimated 7 to 21 business days, depending on the shipping carrier, destination country, and customs procedures.

Please note that lead times for manufacturing (such as CNC machining) may also affect the overall delivery time. Shipping timelines will be provided at the time of order confirmation.

4. Order Processing Time

After an order is confirmed and payment is processed, HRCCNC typically processes orders within 2 to 5 business days for standard items. For customized products or CNC machining services, the processing time may vary based on complexity and production schedules.

 

5. Risk of Loss or Damage

Once your order is shipped, the risk of loss or damage transfers to the customer. Customers should inspect products immediately upon receipt. If the goods arrive damaged or are missing parts, please notify us within 7 days of delivery.

6. Delivery Issues

In case of issues such as delays, damages, or lost shipments:

Tracking Information: HRCCNC will provide tracking details as soon as the order has shipped. Customers can monitor their shipment directly through the carrier’s tracking system.

Damage or Loss: If your order arrives damaged or is lost in transit, please contact HRCCNC within 7 days of receipt or expected delivery. We will assist in filing a claim with the carrier if applicable, or arrange for a return or replacement under our Refund & Return Policy.

7. Customs, Import Duties, and Taxes

For international shipments, the customer is responsible for:

Customs clearance: Ensuring compliance with local import/export regulations.

Duties and taxes: Any additional fees charged by customs are the responsibility of the customer.

Please check your local customs office for details about any potential customs charges before placing your order.

8. Address Accuracy

Customers are responsible for providing accurate shipping addresses. HRCCNC will not be responsible for delays or additional costs associated with incorrect or incomplete address information provided by the customer.

9. Expedited Shipping

If expedited shipping is required, customers must notify HRCCNC at the time of order. HRCCNC will offer a quote for faster delivery methods such as express shipping through DHL, FedEx, or other premium carriers, but additional costs will apply.

10. Shipping Restrictions

There may be certain regions or countries where shipping is restricted or not possible due to regulatory or logistical issues. HRCCNC will notify customers if their location falls into one of these restricted zones and will work to offer alternative solutions or a full refund if shipping is not possible.

 

11. Order Tracking and Customer Support

After shipment, customers will receive tracking details via email or directly on the order status page. If you have any questions or concerns regarding your shipment, please contact our customer service team at info@hrccnc.com

 or call +86 17318068324.

By placing an order with HRCCNC, you agree to the terms outlined in this Shipping and Delivery Policy.Refund and Return Policy

At HRCCNC (“we,” “us,” or “our”), we are committed to delivering precision CNC machine parts and manufacturing services that meet the highest quality standards. Because all our products are custom-made to your exact specifications, this policy outlines the terms regarding returns, refunds, and order cancellations.

By placing an order with us, you agree to the terms of this Refund and Return Policy.

1. General Policy on Custom Goods

All products and services provided by HRCCNC are custom-manufactured based on the specific designs, drawings, and specifications provided by you, the customer. As such, generally, all sales are final and orders cannot be cancelled or returned once production has begun, unless the issue is due to our error or a defect in workmanship.

2. Inspection and Acceptance

You are responsible for inspecting all delivered items immediately upon receipt.

• Inspection Period: You have 5 business days from the date of delivery to inspect the parts and notify us of any discrepancies, defects, or non-conformities.
• Failure to Notify: If we are not notified within this 5-business-day period, the parts will be deemed accepted, and no future claims for returns or refunds related to that order will be accepted.

3. Claims for Non-Conforming Parts (Our Error)

If we have manufactured parts that do not conform to the approved specifications, drawings, or quality standards agreed upon in your purchase order and design files, please contact us immediately.

• Our Commitment: We stand by our rigorous inspection processes. In the event of an error on our part, our goal is to make it right.
• Resolution: Upon verification of the defect, we will, at our sole discretion:
  • Rework the non-conforming parts to meet the required specifications; or
  • Replace the parts with correctly manufactured components; or
  • Issue a refund or credit for the value of the non-conforming parts.
• Return of Non-Conforming Parts: We may require you to return the defective parts to us for our analysis. In such cases, we will provide a return shipping label.

4. Claims Related to Shipping Damage

If your order arrives with visible damage caused during transit:

1. Document the Damage: Take clear photographs of the damaged packaging and parts immediately.
2. Notify Us: Contact us within 2 business days of delivery with your order number and the photographs.
3. Resolution: We will work with the shipping carrier to file a claim and will arrange for a replacement or refund for the damaged items.

5. Order Cancellations

• Before Production: If you wish to cancel an order before production has begun, please contact us immediately. We may be able to cancel the order and issue a full refund, minus any applicable administrative or design fees.
• After Production Has Begun: Once manufacturing, material procurement, or any custom work has commenced, the order cannot be cancelled. You will be responsible for the full payment of the order.
• Custom Materials: If we have sourced specific materials for your project, cancellation may not be possible once the material order has been placed.

6. Non-Returnable Items

The following are not eligible for return or refund:

• Parts that were correctly manufactured according to the customer’s provided design files.
• Orders cancelled after production has commenced.
• Standard stock items that have been modified or processed.
• Parts that have been installed, further altered, or damaged by the customer after receipt.

7. Dispute Resolution

This policy is governed by the laws of the People’s Republic of China. Any disputes arising from an order or this policy that cannot be resolved through direct communication shall be subject to the exclusive jurisdiction of the courts located in Shenzhen, China, in accordance with our website’s Terms of Service.

Limitation of Liability

By using HRCCNC’s website and services, customers agree to the following terms regarding our Limitation of Liability. This section defines the boundaries of HRCCNC’s legal responsibility in relation to the services and products we provide.

1. No Liability for Consequential or Indirect Damages

To the fullest extent permitted by law, HRCCNC will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with the use of our website, products, or services. This includes, but is not limited to:

Loss of profits, revenue, or business opportunities

Loss of data or corruption of files

Business interruption or any other commercial losses

Such damages are specifically excluded, whether based on contract, tort (including negligence), or any other legal theory.

2. Maximum Liability

In the event that HRCCNC is found liable for any damages related to the use of our website or services, our total liability will be limited to the total amount paid by the customer for the specific order or service in question, excluding taxes and shipping fees.

3. No Liability for Third-Party Actions

HRCCNC is not responsible for any third-party actions, including but not limited to:

Issues caused by third-party suppliers, shipping carriers, or other vendors.

Losses or damages arising from third-party websites linked to or referenced by HRCCNC’s website.

Any third-party intellectual property claims arising from materials provided by the customer.

Customers agree to indemnify HRCCNC against any claims made by third parties in connection with their use of our services, including violations of third-party intellectual property rights.

4. Force Majeure

HRCCNC will not be held liable for delays or failures in performance resulting from events beyond our control, including but not limited to:

Natural disasters (e.g., earthquakes, floods, fires)

War, terrorism, or civil unrest

Government actions or regulations

Strikes, lockouts, or other labor disputes

Shipping delays or failures by carriers

Technical failures such as power outages, internet disruptions, or other communication breakdowns

In such cases, HRCCNC will make reasonable efforts to notify customers of any expected delays and resume normal performance as soon as possible.

5. Accuracy of Information

While we make every effort to ensure that all information on our website is accurate, up to date, and error-free, HRCCNC does not guarantee the accuracy, completeness, or reliability of any content, including specifications, descriptions, or images of products. We are not responsible for any errors or omissions on the website.

6. No Warranty on Product Suitability

HRCCNC makes no warranties regarding the fitness for a particular purpose of the products or services we provide unless specifically agreed to in writing. It is the customer’s responsibility to ensure that the products are suitable for their intended use, and we will not be held liable for any damages resulting from misuse, improper installation, or failure to follow instructions.

7. Disclaimer of Warranties

Except as specifically outlined in any written agreements between HRCCNC and the customer, we provide our products and services “as is” and “as available,” with all faults, and without any warranty of any kind, either express or implied, including but not limited to any implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

Governing Law 

CNC machining services, whether for domestic use or export (e.g., producing precision parts for aerospace, automotive, medical, or electronics), must comply with:

1. Manufacturing and Quality Standards

   • Product Quality Law of the PRC and Standardization Law of the PRC: Require adherence to national (GB), industry, or enterprise standards for precision and safety.

   • China Compulsory Certification (CCC): Applies if CNC-machined products fall into regulated categories (e.g., certain mechanical/electrical components). Products must pass certification for market entry in China.

   • Voluntary/international standards like ISO 9001 (quality management), ISO 14001 (environmental), and sector-specific ones are widely adopted by Chinese CNC facilities for global competitiveness. Rigorous audits verify compliance.

   • Precision manufacturing aligns with Made in China 2025 initiatives (updated roadmaps through 2023–2025), promoting high-end CNC capabilities, though high-tier localization goals were not fully met by 2025.

2. Export Controls (Critical for International Services)

   CNC machining often involves dual-use items (civilian-military applications), regulated under the Export Control Law of the PRC (effective 2020) and the Regulations on Export Control of Dual-Use Items (effective December 1, 2024, consolidating prior rules).

   • Dual-use items include certain high-precision CNC machines, tools, software, technologies, or parts (e.g., numerical control units, spin-forming machines, or items for aerospace/precision casting).

   • Listed in the Catalogue of Dual-Use Items and Technologies Subject to Export License Administration (updated periodically, e.g., 2025 version) and temporary controls.

   • Exporters must obtain licenses from MOFCOM (Ministry of Commerce) for controlled items/technologies, including end-user/end-use certificates.

   • Violations lead to penalties; recent expansions (2024–2025) cover rare-earth-related precision tech and assert extraterritorial reach for certain foreign-made items using PRC-origin tech (effective Dec 2025).

   • Specific sectors like aerospace-related CNC processes (e.g., superplastic forming tools) require licenses per MOFCOM announcements (e.g., 2024).

   • For non-controlled (EAR99-equivalent) parts, standard customs/export duties apply, but compliance with destination-country rules (e.g., U.S. re-export controls) is client responsibility.

3. Environmental, Safety, and Labor Compliance

   • Environmental Protection Law and Work Safety Law: Mandate safe handling of coolants, waste, emissions, and machine guarding (e.g., preventing hazards like flying chips). Stricter enforcement since 2020s pushes green practices (e.g., reduced harmful fluids).

   • Special Equipment Safety Law: Applies to imported/used CNC machines or related equipment, requiring inspections.

   • Labor laws ensure worker safety in high-precision environments.

4. Intellectual Property and Contractual Aspects

   • Patent Law, Trademark Law, and Copyright Law protect designs/files.

   • For outsourcing, use China-enforceable NNN agreements (Non-Disclosure, Non-Use, Non-Circumvention) instead of standard NDAs. Register IP in China proactively.

   • Contracts governed by PRC law (as in your prior clause) often include arbitration for disputes.

Practical Compliance for CNC Services

• Domestic Operations: Focus on quality certifications, safety, and environmental rules. High-end shops use 5-axis machines, CMM inspection, and GD&T for tolerances.

• Export/International: Screen for dual-use status; obtain MOFCOM licenses if needed. Factories handle customs, but buyers verify origin marking (“Made in PRC” accepted globally, with CE if EU-bound).

• Recent Developments (2024–2026): Tighter dual-use rules (Dec 2024 onward) emphasize national security; environmental pressures rise; quality focus strengthens via audits and smart factories.

For specific CNC projects, consult MOFCOM, a PRC lawyer, or certification body, as lists evolve and penalties apply for non-compliance. This ensures alignment with PRC laws while supporting global standards.

Legal Name

Shenzhen Huaruicheng Hardware Technology Co., Ltd

Headquarter & Locations

A1, No. 8, Xiongyu Rd, Bao’an District, Shenzhen, Guangdong, 518000, China

Contact Us

Email: info@hrccnc.com

WhatsApp/Phone: +86 17318068324